Very upset!

palmettostar · September 14th, 2007, 2:29 PM

I first signed up for Surpass Hosting back in 2006, after some slow delays in receiving info about my account I was going to cancel, but then decided to give it another shot after I got that shorted out.

I have had access to my account, my website/domain, my FTP up until today...I have had the $6 per month plan since I joined. Today, I accessed my site and everything loaded fine (I run a website with wordpress installed). A few minutes later, I go to back to my site to be greeted with a this account has been suspended message and to contact billing. I send in a support ticket asking them why my account says it has been canceled and I am told it has been canceled since November of 2006 and that the account has already been deleted off the server.

I don't understand this especially when I have had access to my account prior to today and have been able to upload files, and run a website perfectly fine. Not only, was I not informed prior to this that my account had been suspended I now have a feeling that I have lost all my databases including wordpress pages and entries because I did not have a chance to back them up this week. If there is a way this can be resolved or someone contact me, I would greatly appreciate it, even if it is to at least get my dang files off the server!

If needed the website I am talking about is http://these-words.org

**DewKnight** · September 14th, 2007, 2:55 PM

You should make sure to post this in your ticket. You may also want to post your ticket number here in case a staff member happens to see it.

Had your method of payment been charged each month since they say it was canceled?

**Dan** · September 14th, 2007, 2:58 PM

It looks like you were updated and everything was sorted out pretty quickly

palmettostar · September 14th, 2007, 3:27 PM

Quote:

Originally Posted by Dan

It looks like you were updated and everything was sorted out pretty quickly

Yes, I appreciate the patience and support, hopefully things will be okay after this.

I'm not sure if you'll be able to tell me or not, but after my account is 'reactiviated/unsuspended' will my files and databases and such still be there? Or have they been deleted? That is what I am most worried about.

palmettostar · September 14th, 2007, 3:37 PM

Nevermind, got my answer. Thanks!

**Dan** · September 14th, 2007, 3:37 PM

From reading the ticket it was removed but the backup is still there so as soon as the account is unsuspended the files will be restored to normal

palmettostar · September 14th, 2007, 4:16 PM

Thank you for the help!

Oh one more question...how long does one have to pay for a suspended account? I didn't plan on this happening obviously so having to pay a greater amount than the monthly fee was unexpected, but I want to make sure I get it paid asap obviously so that my files are not lost.

**Dan** · September 14th, 2007, 4:36 PM

I'm not sure if I read the question right. If you want to know how long it takes for payment to go through and get this all taken care of I will try to make sure it is handled asap

palmettostar · September 14th, 2007, 4:57 PM

No, I mean...how long do I have to pay the amount that is due? :P

September 14th, 2007, 2:29 PM	#1 (permalink)
palmettostar Registered User Fresh Surpasser Joined in Jun 2006 28 posts Gave thanks: 2 Thanked 0 times	Very upset! I first signed up for Surpass Hosting back in 2006, after some slow delays in receiving info about my account I was going to cancel, but then decided to give it another shot after I got that shorted out. I have had access to my account, my website/domain, my FTP up until today...I have had the $6 per month plan since I joined. Today, I accessed my site and everything loaded fine (I run a website with wordpress installed). A few minutes later, I go to back to my site to be greeted with a this account has been suspended message and to contact billing. I send in a support ticket asking them why my account says it has been canceled and I am told it has been canceled since November of 2006 and that the account has already been deleted off the server. I don't understand this especially when I have had access to my account prior to today and have been able to upload files, and run a website perfectly fine. Not only, was I not informed prior to this that my account had been suspended I now have a feeling that I have lost all my databases including wordpress pages and entries because I did not have a chance to back them up this week. If there is a way this can be resolved or someone contact me, I would greatly appreciate it, even if it is to at least get my dang files off the server! If needed the website I am talking about is http://these-words.org

September 14th, 2007, 2:55 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,815 posts Gave thanks: 101 Thanked 199 times	You should make sure to post this in your ticket. You may also want to post your ticket number here in case a staff member happens to see it. Had your method of payment been charged each month since they say it was canceled? __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

September 14th, 2007, 2:58 PM	#3 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,744 posts Gave thanks: 152 Thanked 184 times	It looks like you were updated and everything was sorted out pretty quickly __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

September 14th, 2007, 3:37 PM	#6 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,744 posts Gave thanks: 152 Thanked 184 times	From reading the ticket it was removed but the backup is still there so as soon as the account is unsuspended the files will be restored to normal __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

September 14th, 2007, 4:36 PM	#8 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,744 posts Gave thanks: 152 Thanked 184 times	I'm not sure if I read the question right. If you want to know how long it takes for payment to go through and get this all taken care of I will try to make sure it is handled asap __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

September 14th, 2007, 3:37 PM	#5 (permalink)
palmettostar Registered User Fresh Surpasser Joined in Jun 2006 28 posts Gave thanks: 2 Thanked 0 times	Nevermind, got my answer. Thanks!

September 14th, 2007, 4:16 PM	#7 (permalink)
palmettostar Registered User Fresh Surpasser Joined in Jun 2006 28 posts Gave thanks: 2 Thanked 0 times	Thank you for the help! Oh one more question...how long does one have to pay for a suspended account? I didn't plan on this happening obviously so having to pay a greater amount than the monthly fee was unexpected, but I want to make sure I get it paid asap obviously so that my files are not lost.

September 14th, 2007, 4:57 PM	#9 (permalink)
palmettostar Registered User Fresh Surpasser Joined in Jun 2006 28 posts Gave thanks: 2 Thanked 0 times	No, I mean...how long do I have to pay the amount that is due? :P

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