| Site Maintenance Program updates, securing your website, creating backups. |
![]() |
|
|
LinkBack | Thread Tools | Search this Thread |
|
|
#1 (permalink) |
|
Registered User
Seasoned Poster
Joined in Jan 2004
Lives in Croatia
Hosted on studio4web.com
89 posts
Gave thanks: 8
Thanked 1 Time in 1 Post
|
add "SSH port" field in helpdesk submit form
Hi.
I have few dedicated servers and on some of them SSH port is changed from the default SSH port 22 to custom one because many attempted attacks. Most time when I submit ticket I forget to include right SSH port in the message and then I'm waiting much more for the real support, because I need again reply to ticket after support ask me what SSH port is. Now we have two fields for the dedicated servers in the support form: - Dedicated Server IP (for dedicated only) - Server Root Password (for dedicated only) Will be great if you can add third field for entering the right server SSH port. Thanks, Miron
__________________
|
|
|
|
| This user thanks miron for this great post! | DewKnight (September 22nd, 2007) |
|
|
#2 (permalink) |
|
Staff of Surpass
Super #1
Joined in Apr 2007
2,744 posts
Gave thanks: 152
Thanked 184 times
|
I will make a note of this for our management team because I think this is a good idea and definitely a time saver
![]()
__________________
D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl |
|
|
|