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Old September 22nd, 2007, 7:37 AM   #1 (permalink)
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add "SSH port" field in helpdesk submit form

Hi.

I have few dedicated servers and on some of them SSH port is changed from the default SSH port 22 to custom one because many attempted attacks.
Most time when I submit ticket I forget to include right SSH port in the message and then I'm waiting much more for the real support, because I need again reply to ticket after support ask me what SSH port is.

Now we have two fields for the dedicated servers in the support form:
- Dedicated Server IP (for dedicated only)
- Server Root Password (for dedicated only)

Will be great if you can add third field for entering the right server SSH port.

Thanks,
Miron
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DewKnight (September 22nd, 2007)
Old September 22nd, 2007, 9:49 AM   #2 (permalink)
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I will make a note of this for our management team because I think this is a good idea and definitely a time saver
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