LissaKay

I am getting FURIOUS that no one is able to fix this!!

VBL-894170

Support refuses to talk to Google. Google has given all the information they can here: http://tinyurl.com/32gheh

Support runs around in circles doing nothing except to say to contact Google support!!


DUH!! Read the friggin link! THAT IS Google Support and I have been around and around and around with them!!

I have had my software support also look into this ... nothing was changed there when the issue started. It began when Surpass was trying to fix 500 server errors and ImageMagick not being installed properly (Which ALSO was never fixed!!)

I am completely DISGUSTED and I wish I had the time to just up and move all my accounts elsewhere, and trust me, when I do have time I WILL!!

This is UN-FRIGGIN_BELIEVABLE!!!

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LissaKay.com is on SH130

H

Holy crap... relax. If you seriously believe it's a fault with Surpass (which by posting his here, it seems to be a possibility), compile a list of things you want Surpass to check, change or whatever. But, do it in a polite and calm manner. Want support to put some time into helping with this? Don't treat them like shit.

If you're serious about moving your accounts elsewhere, take the time you've used to bitch to Google, Surpass and whoever else and just do it instead of requesting support to make changes just to have you move away in {x} days/weeks/months.

LissaKay

Um ... how can I say this as politely as possible? I can't ... BITE ME

I have been going around and around and around and around with this issue ... with Surpass Support, with Google Support and even with the developers of EE.

It has been OVER A MONTH with NO RESOLUTION!!

**I** do not know how to fix this! That is why I pay money for hosting ... so that someone who DOES KNOW, or is SUPPOSED TO KNOW, how to fix this will DO SO!! Google says it is an issue with the server. Server support says it is an issue with Google. And I am sitting here in the friggin middle of this friggin cluster f**k getting more and more pissed off!

So take your sanctimonious BULL$HIT and hit the friggin' road! If you can't help, then STFU!

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LissaKay.com is on SH130

H

Ya know, I actually was trying to help. But seeing as I'm not providing a clear-cut "this is how to fix it answer", you decided to bitch at me as well. That's awesome. Clearly your attitude and maturity isn't getting you anywhere. It's only frustrating anyone who even tries to help you.

Maybe if you calm yourself down and try to think rationally instead of emotionally you might find a resolution to this sooner. Whether you agree or not, your current way of going about this is not favourable towards someone caring enough to help you properly.

But on a more serious note.. it's a website with an RSS feed that Google isn't liking. Is it really worth getting this angry, this pissed off and making pointless attacks towards others over it?

Cats-Computing

I also recommend calming down, getting angry won't help you, or anyone else.

Have you shown Surpass support what google have said?

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RIP Joey

caseylee

Wow... I can understand the frustration you must be feeling, but is all of this abusive language really necessary? H was only trying to help.

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Kayla

Lissa, I didn't check into your other thread yet because I had faith that the problem would be fixed in time either by us or Google, the responsible party either way. At this point though after looking through everything, about 15 of our staff members have dipped their hands into your support ticket. Even though you feel that enough hasn't been done I can assure you they have been researching all ends, there are many notes on this ticket between staff.

Early on when you believed the problem to be Google's, you said to them, and I quote, "The problem is YOURS
FIX IT!"

And now you have been abusive to us. We're not here to be yelled at.

Obviously this problem is rare and there is no clear answer. To my knowledge you aren't paying Google anything (?) so it isn't right to yell at them. Even though you pay us it still isn't right to yell at us either. I don't think any other customer has had this problem before so we too are going through it for the first time.

Since this started to act up in October, to me the first thing I would believe is that something in configuration in our server changed. A feed reader is a simple thing and definitely shouldn't be this hard or cause this much frustration.

We could move your account to a new server to see if that would solve the problem, but that shouldn't be the answer. In perfect theory all of our servers should have the exact same configurations and not be blocked by anything, so this should not be the way out.

So what is the way out? Our staff are still trying to find out. Through all of the "gobbly googly" that Google is sending you back, what should be a simple looks like a science experiment to me and I can plainly see why you are frustrated. I just ask that you have some more patience before moving over this.

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Kayla

What you said on November 18 is really important to all of this,

Edwin has ExpressionEngine- check, RSS feed- check, but for him and Google Reader all is fine. Except we have to admit that his is not as customized as yours. I don't know EE in and out but I wonder if there is some small thing that could be causing this. And this would be like finding a needle in a haystack.

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LissaKay

I have been moved to a different server already.

Surpass Support just blew me off ... said they installed another blog on my server, tested it and the same thing happens. Therefore, I should take this up with Google and/or the blog software techs.

Problem is ... I HAVE been taking this up with Google, they tried to blow me off too, but I yelled until they coughed up some information. I linked Surpass support to this information and they ignore it.

Another problem ... they installed WordPress as the test blog. I use Expression Engine ... and I use the default RSS and Atom templates, I do not have them customized at all. I made NO changes to anything in EE when this issue started. The problem is NOT with EE. But I did have EE Support look over everything anyway. No problems there.

What was happening when it did start ... Surpass support was mucking around trying to get ImageMagick to work ... and never did. Those attempts led to Server Error 500 whenever I attempted to use MovableType ... and that issue was never resolved. I do note that ImageMagick is not even installed on this new server ... I will not bother to have that fixed, to avoid anything else from getting broken. I just won't use MovableType, and will have to turn down work from people who use it.

The problem is (and this is what Surpass Support is ignoring) is that the server is returning the incorrect HTTP response code to Google Feedfetcher. It is spelled out at the Google Groups thread, they refuse to look at it.

I am beyond rage at this point ... this is utterly absurd!

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LissaKay.com is on SH130