You should be careful!

europe_boy · February 4th, 2008, 7:52 AM

My dedicated server works totally WRONG since few days (sites sometimes work, somtimes not or just loading by 20 seconds!). And ofcourse all in Surpass are ignore me (ticket UYZ-355342). This make me creazy! Just great :/

Thanks!

**FyreFox** · February 4th, 2008, 8:21 AM

When did you submit the ticket? If it's a dedicated server issue, I'd allow them sufficient time to investigate the issue. I'm sure they've read your ticket and are looking in to the matter but would rather know the problem and reply that to you instead "we're looking in to it" which, since you submitted the ticket, and its their job to look in to it, they are already doing so..

**Mark** · February 4th, 2008, 1:47 PM

No one is ignoring you. In fact, your ticket has been worked on by 6 people including our senior network administrator. Please have patience, it is not easy correcting connection issues with other companies' networks.

europe_boy · February 5th, 2008, 4:24 PM

Hi Mark. Thanks for help, my first server works fine. But, now I have the same problem with my second machine - i15.eu (connections from Europe are very imbalances).

Support said that all is ok, but I do not want to fight with them by next 2 days. I must be stupid and I give up.

February 4th, 2008, 7:52 AM	#1 (permalink)
europe_boy Registered User Fresh Surpasser Joined in Jan 2008 4 posts Gave thanks: 0 Thanked 0 times	You should be careful! My dedicated server works totally WRONG since few days (sites sometimes work, somtimes not or just loading by 20 seconds!). And ofcourse all in Surpass are ignore me (ticket UYZ-355342). This make me creazy! Just great :/ Thanks!

February 4th, 2008, 8:21 AM	#2 (permalink)
FyreFox Undercover Genius Super #1 Joined in May 2003 Lives in Tampa, FL Hosted on Vanilla 2,997 posts Gave thanks: 27 Thanked 37 times	When did you submit the ticket? If it's a dedicated server issue, I'd allow them sufficient time to investigate the issue. I'm sure they've read your ticket and are looking in to the matter but would rather know the problem and reply that to you instead "we're looking in to it" which, since you submitted the ticket, and its their job to look in to it, they are already doing so.. __________________ When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us. - Helen Keller

February 4th, 2008, 1:47 PM	#3 (permalink)
Mark Surpass Developer On a golden path... Joined in Jan 2004 Lives in Florida Hosted on decc.surpasshosting.com 495 posts Gave thanks: 18 Thanked 76 times	No one is ignoring you. In fact, your ticket has been worked on by 6 people including our senior network administrator. Please have patience, it is not easy correcting connection issues with other companies' networks. __________________ Mark Surpass Hosting Developer sɹnoʎ uɐɥʇ ɹǝʇʇǝq sı bıs ʎɯ

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February 5th, 2008, 4:24 PM	#4 (permalink)
europe_boy Registered User Fresh Surpasser Joined in Jan 2008 4 posts Gave thanks: 0 Thanked 0 times	Hi Mark. Thanks for help, my first server works fine. But, now I have the same problem with my second machine - i15.eu (connections from Europe are very imbalances). Support said that all is ok, but I do not want to fight with them by next 2 days. I must be stupid and I give up.

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