[Answered] How Long Does It Take To Get An Account Set Up? - Page 2

Kristy23 · March 28th, 2008, 11:48 PM

cloud-shade.org

**removed** · March 29th, 2008, 12:49 AM

Hmm, I'm having a hard time finding that domain in our system. Would you mind sending a ticket to Accounting via http://desk.surpasshosting.com so they can look into it and see what's up? They should be able to get everything fixed for you.

Kristy23 · March 29th, 2008, 11:40 AM

I have done so and am waiting to get a response. Thanks for your suggestion.

**JoshD** · March 29th, 2008, 4:37 PM

Hey Kristy! I can see that your hosting account for [cloud-shade.org] has now been activated and the welcome email was sent to the email address you added to your order. I just wanted to make sure you received all your information. If not, let me know and we will get that to you.

Dalar · April 7th, 2008, 3:06 PM

I have the same problem - signed up on April 3 and it's now the 7th. Submitted a ticket two hours ago and haven't heard back yet.
Unfortunately this site is time sensitive, and now overdue. I could lose a client over this and it's making me quite nervous.. what do I do now??

**Kayla** · April 7th, 2008, 4:47 PM

Quote:

Originally Posted by Dalar

I have the same problem - signed up on April 3 and it's now the 7th. Submitted a ticket two hours ago and haven't heard back yet.
Unfortunately this site is time sensitive, and now overdue. I could lose a client over this and it's making me quite nervous.. what do I do now??

Dalar it only takes up to 48 hours to get the infomation - I am afraid the email didn't make it to you for some reason. What is the ticket ID you have?

**Suli** · April 7th, 2008, 7:22 PM

Hello Kristin,

Your account cloud-shade.org was not activated right away as we were reconfirming your payment from PayPal. Please view the ticket RNB-177666 which you later replied to authorizing the payment. You will see that notifications were sent out on the following dates.

Posted on: 24 Mar 2008 08:59 AM
Posted on: 25 Mar 2008 08:20 AM
Posted on: 27 Mar 2008 05:56 PM

Then you replied Posted on: 29 Mar 2008 02:38 PM and your order was processed at Posted on: 29 Mar 2008 03:11 PM . Once again I do apologize for the delay but these are procedures that must be followed through. Should you ever need assistance please contact us via the HelpDesk. Have a great evening.

**Suli** · April 7th, 2008, 7:24 PM

Hello Kristin,

I forgot to mention we were unable to call you since the phone on file was not complete.

Please login into the billing area and update it for future reference.

March 29th, 2008, 12:49 AM	#11 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,760 posts Gave thanks: 10 Thanked 276 times	Hmm, I'm having a hard time finding that domain in our system. Would you mind sending a ticket to Accounting via http://desk.surpasshosting.com so they can look into it and see what's up? They should be able to get everything fixed for you. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

March 29th, 2008, 4:37 PM	#13 (permalink)
JoshD Surpass Staff Comfy Contributor Joined in Feb 2008 112 posts Gave thanks: 0 Thanked 5 times	Hey Kristy! I can see that your hosting account for [cloud-shade.org] has now been activated and the welcome email was sent to the email address you added to your order. I just wanted to make sure you received all your information. If not, let me know and we will get that to you. __________________

April 7th, 2008, 7:22 PM	#16 (permalink)
Suli Accounting Division Fresh Surpasser Joined in Jan 2005 4 posts Gave thanks: 0 Thanked 0 times	Hello Kristin, Your account cloud-shade.org was not activated right away as we were reconfirming your payment from PayPal. Please view the ticket RNB-177666 which you later replied to authorizing the payment. You will see that notifications were sent out on the following dates. Posted on: 24 Mar 2008 08:59 AM Posted on: 25 Mar 2008 08:20 AM Posted on: 27 Mar 2008 05:56 PM Then you replied Posted on: 29 Mar 2008 02:38 PM and your order was processed at Posted on: 29 Mar 2008 03:11 PM . Once again I do apologize for the delay but these are procedures that must be followed through. Should you ever need assistance please contact us via the HelpDesk. Have a great evening. __________________ Sulema F. Accounting Division

April 7th, 2008, 7:24 PM	#17 (permalink)
Suli Accounting Division Fresh Surpasser Joined in Jan 2005 4 posts Gave thanks: 0 Thanked 0 times	Hello Kristin, I forgot to mention we were unable to call you since the phone on file was not complete. Please login into the billing area and update it for future reference. __________________ Sulema F. Accounting Division

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March 28th, 2008, 11:48 PM	#10 (permalink)
Kristy23 Registered User Fresh Surpasser Joined in Mar 2008 3 posts Gave thanks: 0 Thanked 0 times	cloud-shade.org

March 29th, 2008, 11:40 AM	#12 (permalink)
Kristy23 Registered User Fresh Surpasser Joined in Mar 2008 3 posts Gave thanks: 0 Thanked 0 times	I have done so and am waiting to get a response. Thanks for your suggestion.

April 7th, 2008, 3:06 PM	#14 (permalink)
Dalar Registered User Fresh Surpasser Joined in Feb 2007 1 posts Gave thanks: 0 Thanked 0 times	I have the same problem - signed up on April 3 and it's now the 7th. Submitted a ticket two hours ago and haven't heard back yet. Unfortunately this site is time sensitive, and now overdue. I could lose a client over this and it's making me quite nervous.. what do I do now??

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