billski

I give them a 9; nobody's perfect. After an early hiccup with billing not releasing my account for setup, it's been a cakewalk. Moved site from Verizon (very slow customer service, few site features, limited capacity for quadruple the price). Site moved quite easily and DNS nameserver changes promulgated in a few hours. Email came right up (usually another big thorn). Even handles Frontpage quite handily. Host seems highly available and rather speedy. Like the webmail options. First time using cpanel, very impressed - lots of detailed control - redirection, blocking, error message customization.

I just wish they would have a support phone number, instead of just email. I suppose this is one way to keep costs down.

Kayla

We are slowly getting into some new technologies, if by cool you mean Ruby programming and the like. We can't jump into too many at one time. Basics first, then extras.

__________________

DJ24966

I give them an 8, I have had a few problems with my reseller but, Have had them fixed fast everytime.

dboucher

Well, I'd give a rousing 9.99 points! Outside of a minor snafu at first, Surpass has been absolutely wonderful. I just wouder why it took me so long to find them.

Keep up the excellent work......

__________________
No longer active!

Alan

10+ for me! I went through several paid hosts before trying Surpass. That was 2-1/2 years ago! Which is like 20 years in hosting years. Almost three years without having to worry about hosting. It's awesome. When problems to come up it's resolved quickly.

__________________
I have many sites with Surpass!
Server: dime5
2004 Surpassies- Most Positive

jhowe

Surpass has been superb with my servers uptime just under 99.8% for the year (via SiteUptime). They admittedly did have a very rough period during last years hurricane season and move. What sold me was the way their support & IT staff responded and dealt with the issues (including some really over-the-top irate customers).

Surpass seems to have found the right model for success in this brutally competitive business. I do hope that as they expand, they can continue to find good people to hire.

billski

I switched over from Verizon Web hosting a bit over 2 weeks ago. Everything went smoothly, including the script changes. I did need a bit of help modifying the guestbook script pathnames (since I'm not a UNIX wonk.)

Tech support is very, very responsive, but admittedly, they are not Frontpage knowledgeable. finally figured out that the temp. ip address for publishing wouldn't work for FP. It needed a dns address.

First experience with cPanel, Love it. Guess it's the stuff you guys take for granted.

Web mail is much better interface than Verizons.

Am very pleased with the overall GB per $ value proposition. Far exceeds Verizons.

Best of all, Surpass support is centralized. Verizon had me bouncing all over the place. The phone company is definitely masters at the "hold" and "transfer" call buttons, with nobody taking responsbility. The bureacracy there is incredibly huge.

I like the email responsiveness to problems, but I sure wish they had a phone number. Would have helped a refugee who needed a bit of "warm and fuzzies" when making the transition. guess that's how they save some $$

Tangy

Well ive been hosted here twice..i was stupid enough to leave once for a cheaper service (which wasnt that much difference), and i had a terrable time there, i give them 10 out of 10, they were gr8 throughout the hurricane period when i was hosted here before, and have been gr8 now im back, very understanding and friendly staff, a BIG pat on the back surpass :hugs:



-James.

__________________


http://jrhost.net stats
Pass35
Surpass Rocks!

simpleton

Definitely a 10 from me. I am very pleased with all aspects of the service. I have found support to be quick, polite and most importantly, helpful. And the value with Surpass is incredible.