Never ceases to amaze - Page 4

Nick-RS3 · January 6th, 2006, 12:43 PM

Over the past year, I have had numerous issues to resolve with the Surpass Help desk. The vast majority were to answer questions I had about services and other issues. To these, I have always got a very prompt and friendly response. When Surpass gives me a quoted price for something, i know I can count on them to honor it, and to give me quality services.

Only once have I had to post an issue that was a server problem, and that was resolved within 12 hours of me posting about it. Great work!

Elliott Hird · January 8th, 2006, 12:09 PM

I'll say just one thing.
$surpass++;

echo · January 17th, 2006, 3:49 AM

My rating is: 9 (only because no host is perfect... though Surpass does come awfully close

)

I've been hosted here for a little over a year now and I'm continually surprised (and happy) to receive superior support

This level of service for such a low price, too!

It make me want to spin, spin, spin!

rollercoaster37 · February 1st, 2006, 2:16 PM

10/10. With my recent server move (SH60 -> WebDev) the Support staff was absolutely amazing.

Even now, in my attempts to get Subversion running, the Support staff was amazingly fast, and helpful.

Zaira · February 25th, 2006, 1:09 AM

Sorry, I'm back again as a result of my latest screwup =D XD Just had to gush since I forget to put my ticket on a higher priority and when I realized it, I was ready to wait at my desk (or sleep) for the long haul. In about ten minutes time (or less), they answered. Problem fixed. Just wanted to say THANK YOU, again. Props to the support team (to BRETT D., most recently)

::: uber hugs :::

llion · March 8th, 2006, 10:02 PM

Had a long look at various other hosting sites before choosing Surpasshosting, and I haven't regreted my choice at any point. Who can argue with the price??? And the best thing is the customer service - so quick to answer all problems, no matter how small (or big). If only other companies provided a service like that (*ahem*pcworld take notes*ahem*).

I've even had a look recently to see if anyone's offering anything to compete with this service - there isn't!!

kes4j · March 23rd, 2006, 12:15 AM

I used a lot of other hosting companies before surpass and all of them were just resellers. None of them offered me a chance to move up to the dedicated level. As soon as I saw that surpass offered collocation, I knew they were a real server company. The amazing thing was that the price was reasonable too and the support was not skimped on.

I've had a few problems as I've gone along but so far surpass is a great hosting service.

nette · April 29th, 2006, 9:37 AM

I am so happy surpass did a great job. I am moving from my old host to them and I was running into trouble with the ftp being so slow. So they offered to transfer my whole site over from my old host..databases..e-mail accounts and even my old user name. I ran into a few problems after but they fixed it. I was really worried about transferred but they made it so it easy. So far I am impressed!

**Kayla** · July 2nd, 2006, 11:00 PM

We need more votes on this poll. :-x

January 6th, 2006, 12:43 PM	#28 (permalink)
Nick-RS3 Registered User Fresh Surpasser Joined in May 2005 1 posts Gave thanks: 0 Thanked 0 times	Great Reseller Hosting! Over the past year, I have had numerous issues to resolve with the Surpass Help desk. The vast majority were to answer questions I had about services and other issues. To these, I have always got a very prompt and friendly response. When Surpass gives me a quoted price for something, i know I can count on them to honor it, and to give me quality services. Only once have I had to post an issue that was a server problem, and that was resolved within 12 hours of me posting about it. Great work!

January 8th, 2006, 12:09 PM	#29 (permalink)
Elliott Hird Registered User Fresh Surpasser Joined in Dec 2005 12 posts Gave thanks: 0 Thanked 0 times	I'll say just one thing. $surpass++; __________________ This signature does not have my server name in it.

January 17th, 2006, 3:49 AM	#30 (permalink)
echo Registered User Seasoned Poster Joined in Nov 2004 Lives in The Crazy Diamond Mine Hosted on Pass17 40 posts Gave thanks: 5 Thanked 0 times	My rating is: 9 (only because no host is perfect... though Surpass does come awfully close ) I've been hosted here for a little over a year now and I'm continually surprised (and happy) to receive superior support This level of service for such a low price, too! It make me want to spin, spin, spin! __________________ I exist here. I must learn to walk in this world. Pass17 echoing.org Bronze Reseller

July 2nd, 2006, 11:00 PM	#36 (permalink)
Kayla tealeaf Surpass Staff Joined in May 2003 Lives in Orlando 24,047 posts Gave thanks: 908 Thanked 771 times	We need more votes on this poll. :-x __________________ Follow Surpass on Twitter, Facebook and FriendFeed Check out interesting finds on the Surpass Blog

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February 1st, 2006, 2:16 PM	#31 (permalink)
rollercoaster37 Registered User Fresh Surpasser Joined in Jul 2005 14 posts Gave thanks: 0 Thanked 0 times	10/10. With my recent server move (SH60 -> WebDev) the Support staff was absolutely amazing. Even now, in my attempts to get Subversion running, the Support staff was amazingly fast, and helpful.

February 25th, 2006, 1:09 AM	#32 (permalink)
Zaira Registered User Fresh Surpasser Joined in Mar 2005 6 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Sorry, I'm back again as a result of my latest screwup =D XD Just had to gush since I forget to put my ticket on a higher priority and when I realized it, I was ready to wait at my desk (or sleep) for the long haul. In about ten minutes time (or less), they answered. Problem fixed. Just wanted to say THANK YOU, again. Props to the support team (to BRETT D., most recently) ::: uber hugs :::

March 8th, 2006, 10:02 PM	#33 (permalink)
llion Registered User Fresh Surpasser Joined in Apr 2005 Lives in Cymru/Wales 3 posts Gave thanks: 0 Thanked 0 times	Had a long look at various other hosting sites before choosing Surpasshosting, and I haven't regreted my choice at any point. Who can argue with the price??? And the best thing is the customer service - so quick to answer all problems, no matter how small (or big). If only other companies provided a service like that (ahempcworld take notesahem). I've even had a look recently to see if anyone's offering anything to compete with this service - there isn't!!

March 23rd, 2006, 12:15 AM	#34 (permalink)
kes4j Registered User Fresh Surpasser Joined in Feb 2006 6 posts Gave thanks: 0 Thanked 0 times	I used a lot of other hosting companies before surpass and all of them were just resellers. None of them offered me a chance to move up to the dedicated level. As soon as I saw that surpass offered collocation, I knew they were a real server company. The amazing thing was that the price was reasonable too and the support was not skimped on. I've had a few problems as I've gone along but so far surpass is a great hosting service.

April 29th, 2006, 9:37 AM	#35 (permalink)
nette Registered User Seasoned Poster Joined in Apr 2006 36 posts Gave thanks: 4 Thanked 0 times	I am so happy surpass did a great job. I am moving from my old host to them and I was running into trouble with the ftp being so slow. So they offered to transfer my whole site over from my old host..databases..e-mail accounts and even my old user name. I ran into a few problems after but they fixed it. I was really worried about transferred but they made it so it easy. So far I am impressed!

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