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September 6th, 2006, 3:02 AM
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#1 (permalink) |
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Registered User
Fresh Surpasser
Joined in Sep 2006
1 posts
Gave thanks: 0
Thanked 0 times
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Awesome response time, very reliable
I recently noticed that the standard specifications for the Pro shared package had changed, and the new specifications weren't in effect for my plan. So, I sent a help ticket to request that my hosting plan be updated to match the current plan specifications.
To my suprise, I received a response in under 24 hours notifying me that my plan had been fixed. I was very suprised at the quick response time! I have been with Surpass Hosting for over a year now and their hosting service continues to be quick and reliable. With literally zero downtime and zero lag, my website is always up and running. I have never been so satisfied with a hosting company. Thanks, Surpass! |
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September 14th, 2006, 1:49 AM
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#2 (permalink) |
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Bow before Surpass!
Super #1
Joined in Sep 2004
1,547 posts
Gave thanks: 91
Thanked 49 times
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Yes, the 24 hour thing is for account support, but tech support is alot faster (as it is more of a priority).
Glad to know your havig a good time here  I am too, even with som esmall rough rides.
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