Will013

Well, Surpass' hosting is good but there billing department is a NIGHTMARE. I was on vacation this week and going to upload pictures to my site - when I see it has been suspended. I check my email and I have two from suprpass 1 day and 3 days prior. They say I cancelled my plan over SIX MONTHS AGO so they are shutting down my server. I had my hosting to auto-charge my card every month and never once cancelled - however later after much confusion they tell me I didnt cancel it there was "one charge" that didnt go thru so they automatically cancelled my subscription with NO EMAIL whatsover - until now, over 6 months later when they say they are shutting down my server b/c *I* havent paid. So, out of all frustration I went ahead and paid the complete balance of all the 6 months plus the BS late fee 3+ days ago, site still doesnt come up. I send in a support ticket and they say that I havent paid the fee and I have to pay 6 months + late fee because i have neglected to pay them..when I did, many days ago..So now Im sitting here with no server, no email, nothing and surpass billing has no idea what's going on..

Kayla

Will,

What is your current ticket ID in the accounting division?

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GamingHybrid

I do not agree about "Nightmare", but do think the department needs improvement.

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