JakeSee

most companies promise you 99% uptime. but they never promise anything about support.

here in surpass, they just don't boast about that.

I have been with surpass for quite a substantial amount of time already, and i am ready to give a fair judgement.

Actually, initially I have not been quite happy with the many up and down times. I am with another host in Singapore and running uptime in the server gave me "426 days". So I grumbled.

However, my perception changed. I gradually realized that what I paid was not just a web hosting PLAN, but a true web hosting SERVICE! What's more is the value for money in terms of both features and support.

During the unhappy period, i tried to search for cheaper web hosting plans but nothing came close to what Surpass plans have to offer. (So if you are looking, forget about it. save yourself the effort)

But now I'm a satisfied customer =)

Yes, although the ups and downs are still annoying and I sometimes make stupid or amature comments about the server and all, the support team is still patient and efficient.

10 thumbs ups!

__________________
Regards,
Jake See
Pass15:
http://www.vuox.com