Why Surpass Rocks My Socks

CoasterBGW · May 5th, 2007, 7:26 PM

Early this week I was contacted by Surpass Hosting about my dedicated server saying they had received hard drive error messages from the server. They were proactive about it and replaced the drive quickly; however, even after replacement they still received the same errors. By diagnosing the problem further they found out that the motherboard was bad. They did a complete replacement of the server and my site was back up and functioning within 8 hours of the initial problem; the server was only unreachable for 1 hour during that 8 hour period. For my trouble they provide me with a backup drive, which is why Surpass rocks my socks

Great work goes out to the dedicated support team!

**markscns** · May 5th, 2007, 9:50 PM

Nice to hear stories about proactive support, glad they took care of you.

**Kayla** · May 6th, 2007, 5:41 PM

Matt, thank you very much for your continued support and updates!

**Kayla** · May 10th, 2007, 2:19 AM

Just a note, tonight we released SurpassHostingReviews.com!

If you'd like us to put your review there, we just need you to send us a photo of yourself (or a link to your photo) so we can make the graphic! Also mention your domain name please! Email me at kaylasurpasshosting.com with the goods!

THANK YOU!

xeric · June 11th, 2007, 2:39 AM

until and unless kayla is here, surpass will be best forever. the main thing for any company is quick response. and i think supass has the quick members too.

May 5th, 2007, 7:26 PM	#1 (permalink)
CoasterBGW Registered User Seasoned Poster Joined in Aug 2004 Lives in Endwell, New York Hosted on Dedicated 68 posts Gave thanks: 9 Thanked 6 times	Why Surpass Rocks My Socks Early this week I was contacted by Surpass Hosting about my dedicated server saying they had received hard drive error messages from the server. They were proactive about it and replaced the drive quickly; however, even after replacement they still received the same errors. By diagnosing the problem further they found out that the motherboard was bad. They did a complete replacement of the server and my site was back up and functioning within 8 hours of the initial problem; the server was only unreachable for 1 hour during that 8 hour period. For my trouble they provide me with a backup drive, which is why Surpass rocks my socks Great work goes out to the dedicated support team! __________________ Matt Rydzik http://coaster-net.com "Your Guide to the World of Extreme Thrills!" COASTER-net Dedicated:

May 5th, 2007, 9:50 PM	#2 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,613 posts Gave thanks: 49 Thanked 114 times	Nice to hear stories about proactive support, glad they took care of you. __________________ twinlakeweather.us SH92

May 6th, 2007, 5:41 PM	#3 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Matt, thank you very much for your continued support and updates! __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

May 10th, 2007, 2:19 AM	#4 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Just a note, tonight we released SurpassHostingReviews.com! If you'd like us to put your review there, we just need you to send us a photo of yourself (or a link to your photo) so we can make the graphic! Also mention your domain name please! Email me at kaylasurpasshosting.com with the goods! THANK YOU! __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

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June 11th, 2007, 2:39 AM	#5 (permalink)
xeric Registered User Seasoned Poster Joined in Jun 2007 46 posts Gave thanks: 0 Thanked 0 times	until and unless kayla is here, surpass will be best forever. the main thing for any company is quick response. and i think supass has the quick members too.

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