What's the problem with support ???

miron · October 25th, 2007, 6:19 AM

Hello,

I must say that I'm not very happy with support, yes, I agree, in last few weeks I receive feedback in >20 min. Most time ticket is escalated to level 2 or 3, but never mind.
I have a big patience, big datacenter, and so, it's intelligible that support can't always be as fast as we expect.
But yesterday/today I'm very disappointed in suppport.

I have requested to recompile php on one my dedi server to support bz2.
Okay, after ~2 hours I got reply, php recompiled gz2 enabled, great !, but wait a moment, now mysql support is not enabled, phpsuexec and php5 are disabled and php is installed as Apache module, brrr

(, again reply to ticket with this info. Received reply after few hours, all done, i'm checking,

((, php as CGI, ok, phpsuexec enabled, ok, php5 enabled but returning "Internal server error", myslq again not enabled and now zend is down too.
Oh my god, why, why, why, I want only bz2 support and now all is broken.
Still after 12 hours waiting someone to fix that things. (over 450 users on this server)

In meantime, I have requested "exif" support on one other dedi server and you know what, php5 is down, ....

((

**Alex** · October 25th, 2007, 2:17 PM

Miron, I am very sorry about the inconvenience. What was the ticket ID that this was corresponding with?? I will do my best to figure out why the issue wasn't handled correctly and will also see when steps we can implement in the future for your account so that 1) you are not inconvenienced 2) your resolutions are resolved in a timely manner.

**Mike** · October 25th, 2007, 2:55 PM

Working on your ticket Miron..

**Mike** · October 25th, 2007, 5:21 PM

Miron,

You were requesting a custom compile which cant be done through easyapache in cpanel. We are more then happy to do this for you, but please know that it requires a bit of research and time before we have it ready for you. When we do something we want to make sure it works now, and later.
Updating your ticket soon. Please contact me directly if you have any other delays mike.k (at) surpasshosting.com

October 25th, 2007, 6:19 AM	#1 (permalink)
miron Registered User Seasoned Poster Joined in Jan 2004 Lives in Croatia Hosted on studio4web.com 89 posts Gave thanks: 8 Thanked 1 Time in 1 Post	What's the problem with support ??? Hello, I must say that I'm not very happy with support, yes, I agree, in last few weeks I receive feedback in >20 min. Most time ticket is escalated to level 2 or 3, but never mind. I have a big patience, big datacenter, and so, it's intelligible that support can't always be as fast as we expect. But yesterday/today I'm very disappointed in suppport. I have requested to recompile php on one my dedi server to support bz2. Okay, after ~2 hours I got reply, php recompiled gz2 enabled, great !, but wait a moment, now mysql support is not enabled, phpsuexec and php5 are disabled and php is installed as Apache module, brrr (, again reply to ticket with this info. Received reply after few hours, all done, i'm checking, ((, php as CGI, ok, phpsuexec enabled, ok, php5 enabled but returning "Internal server error", myslq again not enabled and now zend is down too. Oh my god, why, why, why, I want only bz2 support and now all is broken. Still after 12 hours waiting someone to fix that things. (over 450 users on this server) In meantime, I have requested "exif" support on one other dedi server and you know what, php5 is down, .... (( __________________

October 25th, 2007, 2:17 PM	#2 (permalink)
Alex I love Spicy! Excelling Contributor Joined in Jun 2007 Lives in O-t0wn, Flowda 703 posts Gave thanks: 27 Thanked 44 times	Miron, I am very sorry about the inconvenience. What was the ticket ID that this was corresponding with?? I will do my best to figure out why the issue wasn't handled correctly and will also see when steps we can implement in the future for your account so that 1) you are not inconvenienced 2) your resolutions are resolved in a timely manner. __________________ Sauce 'em up Surpass Style! <=== Meet Bonzai, my fish.

October 25th, 2007, 2:55 PM	#3 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,028 posts Gave thanks: 67 Thanked 128 times	Working on your ticket Miron.. __________________ Mike Surpass Special Operations

October 25th, 2007, 5:21 PM	#4 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,028 posts Gave thanks: 67 Thanked 128 times	Miron, You were requesting a custom compile which cant be done through easyapache in cpanel. We are more then happy to do this for you, but please know that it requires a bit of research and time before we have it ready for you. When we do something we want to make sure it works now, and later. Updating your ticket soon. Please contact me directly if you have any other delays mike.k (at) surpasshosting.com __________________ Mike Surpass Special Operations

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread:

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)