Support is ANNOYING ME

**DiscJockey** · March 12th, 2008, 3:07 PM

Surport at surpass is usually terrific. Extremely fast and helpful

This time though I am extremely annoyed. I brought a server for $1500 from them and now moved my website over to that server. I am having problems getting the server sorted to work with my website and it's been over a week of downtime. I AM FED UP of the lack of support. The admins are clearly saying stuff to avoid the job and keeping the work longer than needed.

ticket id: MBJ-836253

CAN SOMEONE PLEASE SORT THIS OUT. I AM VERY UNHAPPY.

My website is down, most of my customers have left. I had 700,000 impressions per day and the most recent one I've saw was under 70,000 impressions which is very poor.

**Dan** · March 12th, 2008, 3:14 PM

If you ever feel like you are not being provided with the correct level of support you can always request to have your ticket escalated for management to look into and sort out all these issues.

I will have someone check this ticket now for you.

**Mike** · March 13th, 2008, 10:16 AM

Quote:

Originally Posted by DiscJockey

This time though I am extremely annoyed. I brought a server for $1500 from them and now moved my website over to that server. I am having problems getting the server sorted to work with my website and it's been over a week of downtime. I AM FED UP of the lack of support. The admins are clearly saying stuff to avoid the job and keeping the work longer than needed.

ticket id: MBJ-836253

CAN SOMEONE PLEASE SORT THIS OUT. I AM VERY UNHAPPY.

My website is down, most of my customers have left. I had 700,000 impressions per day and the most recent one I've saw was under 70,000 impressions which is very poor.

Looks like everything is now resolved in ticket MBJ-836253. Like Dan said above if you are ever receiving an unsatisfactory response or something is taking longer then you think should be, please ask to have your ticket escalated or checked by Management.

Some issues can take longer to resolve as you may know, namely those involving moving a site or software from environment_a to environment_b. If you express your dissatisfaction in a ticket it will be reviewed and resolved by Management guaranteed.
Thanks and please PM me if you have any other concerns or if there is anything else I can help you with.

March 12th, 2008, 3:07 PM	#1 (permalink)
DiscJockey Surpass Fan On a golden path... Joined in Jul 2004 Hosted on Pass20 420 posts Gave thanks: 1 Thanked 1 Time in 1 Post	Support is ANNOYING ME Surport at surpass is usually terrific. Extremely fast and helpful This time though I am extremely annoyed. I brought a server for $1500 from them and now moved my website over to that server. I am having problems getting the server sorted to work with my website and it's been over a week of downtime. I AM FED UP of the lack of support. The admins are clearly saying stuff to avoid the job and keeping the work longer than needed. ticket id: MBJ-836253 CAN SOMEONE PLEASE SORT THIS OUT. I AM VERY UNHAPPY. My website is down, most of my customers have left. I had 700,000 impressions per day and the most recent one I've saw was under 70,000 impressions which is very poor. __________________ :P

March 12th, 2008, 3:14 PM	#2 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,625 posts Gave thanks: 137 Thanked 173 times	If you ever feel like you are not being provided with the correct level of support you can always request to have your ticket escalated for management to look into and sort out all these issues. I will have someone check this ticket now for you. __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

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