After Surpass Staff gets some rest, please read

**NovaRod** · May 24th, 2008, 11:38 AM

I wanted to extend our thank you for the efforts and professionalism that all of you at Surpass displayed yesterday during the power problems. Our customers were better informed because of the information you provided us and they understood that things like this sometimes happens in a complex world.

As we received word from Kayla and Mike, we moved to keep our businesses up to date with the status. No one was really upset, rather they now understand how important their website and email is and how much they take it for granted. That is good for us!

I have a lot of trust and confidence in you and yesterday really showed us why we can always rely on Surpass.

Thanks again!

Novarod and Cosmic Geeks

**Dan** · May 24th, 2008, 4:34 PM

Thank you for the kind words. Rest for everyone!

webhost · May 26th, 2008, 12:08 PM

I would not like to see the helpdesk stats for last weekend! BUT I logged a ticket on Saturday when I received an email from Cpanel telling me there were hard drive errors. It was answered within 20 minutes and was passed to DimeNOC system admins.

I received a reply within 45 minutes of that being transferred!

WOW - some poeple have been working hard especially with the power failure etc. So Thanks and PLEASE do take some well earned rest!

May 24th, 2008, 11:38 AM	#1 (permalink)
NovaRod Surpass Fan Comfy Contributor Joined in Nov 2005 Lives in Alabama Hosted on Dedicated 225 posts Gave thanks: 29 Thanked 9 times	After Surpass Staff gets some rest, please read I wanted to extend our thank you for the efforts and professionalism that all of you at Surpass displayed yesterday during the power problems. Our customers were better informed because of the information you provided us and they understood that things like this sometimes happens in a complex world. As we received word from Kayla and Mike, we moved to keep our businesses up to date with the status. No one was really upset, rather they now understand how important their website and email is and how much they take it for granted. That is good for us! I have a lot of trust and confidence in you and yesterday really showed us why we can always rely on Surpass. Thanks again! Novarod and Cosmic Geeks __________________ Dedicated Server cosmicgeeks.com Server Load

May 24th, 2008, 4:34 PM	#2 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,637 posts Gave thanks: 137 Thanked 174 times	Thank you for the kind words. Rest for everyone! __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

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May 26th, 2008, 12:08 PM	#3 (permalink)
webhost Registered User Seasoned Poster Joined in Feb 2004 62 posts Gave thanks: 12 Thanked 4 times	I would not like to see the helpdesk stats for last weekend! BUT I logged a ticket on Saturday when I received an email from Cpanel telling me there were hard drive errors. It was answered within 20 minutes and was passed to DimeNOC system admins. I received a reply within 45 minutes of that being transferred! WOW - some poeple have been working hard especially with the power failure etc. So Thanks and PLEASE do take some well earned rest!

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