Way to go.

Sanehouse · May 24th, 2008, 10:04 PM

So, when the power outage happened yesterday, I wasn't too thrilled, but only because I had projects I was supposed to be working on that required a host for. I have ten domains, all for different sites, on my one shared hosting server.

However, I'm really proud of the Surpass staff for the way they handled themselves with the power outage(s?). Removed and HDdan were particularly helpful in my case.

I understand these things happen, and after the professional way in which they handled themselves, I'm going to say that I don't feel they owe me anything for lost business.

I recommend Surpass.

Have a good day.

Mike B
SH103 User

**removed** · May 27th, 2008, 1:59 AM

Thanks!

Cataclysm.ws · May 27th, 2008, 9:13 AM

I am glad that the administrators here have given detailed explanations of what went on. I appreciate that. I plan on staying with Surpass regardless of the downtime or what I possibly lose. I have backups of my website on my computer so I am not worried about losing any key files.

With the low prices and quality customer service, a short loss isn't worth changing web hosts. Thanks Surpass.

May 24th, 2008, 10:04 PM	#1 (permalink)
Sanehouse Registered User Seasoned Poster Joined in Aug 2006 73 posts Gave thanks: 1 Thanked 3 times	Way to go. So, when the power outage happened yesterday, I wasn't too thrilled, but only because I had projects I was supposed to be working on that required a host for. I have ten domains, all for different sites, on my one shared hosting server. However, I'm really proud of the Surpass staff for the way they handled themselves with the power outage(s?). Removed and HDdan were particularly helpful in my case. I understand these things happen, and after the professional way in which they handled themselves, I'm going to say that I don't feel they owe me anything for lost business. I recommend Surpass. Have a good day. Mike B SH103 User __________________ Shared Hosting Patron http://www.united-fleet.org

May 27th, 2008, 1:59 AM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,784 posts Gave thanks: 10 Thanked 276 times	Thanks! __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

May 27th, 2008, 9:13 AM	#3 (permalink)
Cataclysm.ws Registered User Fresh Surpasser Joined in Apr 2006 Lives in Arizona Hosted on Pass 16 13 posts Gave thanks: 1 Thanked 1 Time in 1 Post	I am glad that the administrators here have given detailed explanations of what went on. I appreciate that. I plan on staying with Surpass regardless of the downtime or what I possibly lose. I have backups of my website on my computer so I am not worried about losing any key files. With the low prices and quality customer service, a short loss isn't worth changing web hosts. Thanks Surpass. __________________ http://www.cataclysm.ws - Parodies With Edge - Hosted on Pass 16

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