So frustrated right now...

ljmunz · June 12th, 2008, 12:15 PM

I hate the ticket system! It takes forever to get even the most basic things resolved and it always seems the more important you stress to them the issue is (ie: site down for almost 24hrs), the longer it takes to get any action. I use to love Surpass but my experience has been really going down hill the past 6 months or so. I would feel so much better if you had a phone number we could call, or live chat, or any effective way to get a hold of someone now!

Please get this resolved!
Ticket ID: EXP-135622

**Twist3d** · June 12th, 2008, 1:07 PM

Everybody has noticed their ticket support lacking.

They need to get on the ball. Fastest way to get support nowdays it seems is to submit a ticket and then bitch on the forum and post the ticket ID.

**DewKnight** · June 12th, 2008, 1:41 PM

Make sure you aren't bumping tickets (replying to them asking for an update or trying to put it to the top of the list). How the software is designed is when an update is added to a ticket it sends it to the bottom of the queue.

ljmunz · June 12th, 2008, 2:03 PM

The only 'bump' I gave it was after waiting 17 hours without a response. I understand how the system works but how long should I be required to wait while my site is down for a simple response as to what I'm waiting for.

dheeruyadav · June 15th, 2008, 4:48 AM

their ticket system sucks!!!!1 should be changed with some effective one.

June 12th, 2008, 12:15 PM	#1 (permalink)
ljmunz Registered User Fresh Surpasser Joined in Jun 2008 2 posts Gave thanks: 0 Thanked 0 times	So frustrated right now... I hate the ticket system! It takes forever to get even the most basic things resolved and it always seems the more important you stress to them the issue is (ie: site down for almost 24hrs), the longer it takes to get any action. I use to love Surpass but my experience has been really going down hill the past 6 months or so. I would feel so much better if you had a phone number we could call, or live chat, or any effective way to get a hold of someone now! Please get this resolved! Ticket ID: EXP-135622

June 12th, 2008, 1:07 PM	#2 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,489 posts Gave thanks: 25 Thanked 35 times	Everybody has noticed their ticket support lacking. They need to get on the ball. Fastest way to get support nowdays it seems is to submit a ticket and then bitch on the forum and post the ticket ID. __________________ Pass81

June 12th, 2008, 1:41 PM	#3 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,815 posts Gave thanks: 101 Thanked 199 times	Make sure you aren't bumping tickets (replying to them asking for an update or trying to put it to the top of the list). How the software is designed is when an update is added to a ticket it sends it to the bottom of the queue. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

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June 12th, 2008, 2:03 PM	#4 (permalink)
ljmunz Registered User Fresh Surpasser Joined in Jun 2008 2 posts Gave thanks: 0 Thanked 0 times	The only 'bump' I gave it was after waiting 17 hours without a response. I understand how the system works but how long should I be required to wait while my site is down for a simple response as to what I'm waiting for.

June 15th, 2008, 4:48 AM	#5 (permalink)
dheeruyadav Registered User Fresh Surpasser Joined in Jun 2008 5 posts Gave thanks: 0 Thanked 0 times	their ticket system sucks!!!!1 should be changed with some effective one.

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