infinity

I had a pretty serious problem due to a php server upgrade that was done on one of the reseller servers. basically it meant that 60 or so websites that I did had contact forms that no longer worked. I used a pre-packaged script to implement all of these forms and in some cases websites had 2 or 3 forms on them each!

I am not familiar enough with php to even know where to begin in regards to fixing the problem, since i didn't even know what the problem was!

I emailed surpass in full-blown panic mode, as I knew that if they couldn't rescue me from this, it would be hours and hours and hours of reworking websites to make the forms work. i'd probably have to research another solution.

In just a little over 24 hours, surpass techs (bubby, sajna and others) got to the root of my problem and fixed everything perfectly. Sanja looked at the code and explained to me (a novice) exactly how to fix my code so this won't happen again.

I'd like to offer a heart-felt thank you to the Surpass team for working with me and caring enough to make it a priority to help me. It has not gone unnoticed and I am a longtime surpass customer and have no intentions of going anywhere else!

thanks again!

patrick

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Patrick Kennedy Infinity Design Studios
Professional Web Design in Central PA

Shadow58

This is certainly a good review. I am looking for a good hosting situation, and seeing a review like this definitely heps.