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May 21st, 2004, 3:48 PM
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#1 (permalink) | |
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*buntu - Sweeet!
Super #1
Joined in Mar 2004
Lives in Missouri
1,249 posts
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My recent experience with tech support
For those who believe that Support doesn't respond:
Mailed support  surpasshosting.com 1:33pm with question/issue.Received acknowledgement with ticket number 1:35.Received response with resolution at 2:00. Not only that, but the person responding (Erik B.) was quite nice and explained the situation (nothing that was the fault of Surpass, by the way). So, for those who get no response, the first thing is to make sure you get that first acknowledgement. It's an automated response. If you don't get it, odds are, they didn't get your request for help. I know mileage may vary, but this has consistently been my experience when dealing with anyone at Surpass. Just thought I'd share. John
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servers: dedi - petra1.petrahosting.net, petra2.petrahosting.net Homepage: fernau.us (on petra1) Failure is not an option. It comes standard with all Microsoft products. Quote:
Last edited by john; May 21st, 2004 at 4:05 PM. Reason: still learning English |
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May 21st, 2004, 4:38 PM
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#2 (permalink) |
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dork.
Comfy Contributor
Joined in Apr 2004
Lives in Boston, MA
Hosted on nvplus01
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Same here...
I had the same experience earlier today with Erik B...even though it was my error, and there was no real resolution.
Actually, every time I've emailed support I get a reply within a half hour, and all but one time the problem's been solved in under an hour and a half. Woop woop! Go Surpass! .frankiejr |
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