WHMCS sneak preview - Page 11

**panache** · April 24th, 2007, 2:17 PM

well whats odd is I HAD it working patty..

then I goto change the license and then it stops working

and how can all of a sudden it stops working for no good reason..

either is the software or the server..

and untill I can prove it either way, I am working both sides..

so far surpass has got my ticket sitting in level 3 support with no answer.... which means this is REALLY big somehow.. or they dont have a clue or are not even looking into it.

I have talked to matt and we have gone through everything and its not calling out to his server for the license..

MJ

Patty · April 24th, 2007, 2:21 PM

So it does look like a problem at Surpass end. If it was on their side, Matt would have found it and fix it. He's very good and helpful.

I just installed WHMCS very easily with no problems at all. License is good, email is good, all fine. Superb program!

**panache** · April 24th, 2007, 2:36 PM

Quote:

Originally Posted by Patty

So it does look like a problem at Surpass end. If it was on their side, Matt would have found it and fix it. He's very good and helpful.

I just installed WHMCS very easily with no problems at all. License is good, email is good, all fine. Superb program!

well we went as far as running a simple curl script and it could not connect... so that was conclusive..

and since I know what his curl script does for the admin area, I understand why he is doing that..

**benjamin** · April 24th, 2007, 2:37 PM

MJ - I have the same problem (license couldn't be verified). The WHMCS team hasn't gotten back to me on it yet but this might be a Surpass problem. Please let us know when you get an answer from support.

**Kayla** · April 24th, 2007, 3:43 PM

I was hoping this would have been an easy addition, 1, 2 3. Maybe once the first problems get sorted out it will be smooth sailing from there.

**benjamin** · April 24th, 2007, 3:57 PM

Like your new title ("Director of Community").

I am sure once you get this smoothed out so that servers can call out to WHMCS' licensing server and new reseller servers have IonCube installed by default, it really will be as easy as 1, 2, 3. If anyone can do it, the Surpass team can!

**panache** · April 24th, 2007, 4:44 PM

Quote:

Originally Posted by benjamin

MJ - I have the same problem (license couldn't be verified). The WHMCS team hasn't gotten back to me on it yet but this might be a Surpass problem. Please let us know when you get an answer from support.

I just got the usual its their fault from level 3 support.

**panache** · April 24th, 2007, 5:02 PM

forgot to mention that I did submit my entire log from whmcs support into my ticket here..

**benjamin** · April 24th, 2007, 5:22 PM

I opened a ticket of my own

and the clever Surpass admins did get the curl test script to work. I've also been in touch with Matt and have reopened my ticket over at WHMCS. I'll post any resolution here.

April 24th, 2007, 2:17 PM	#91 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in my computer Hosted on pass86'd 660 posts Gave thanks: 56 Thanked 14 times	well whats odd is I HAD it working patty.. then I goto change the license and then it stops working and how can all of a sudden it stops working for no good reason.. either is the software or the server.. and untill I can prove it either way, I am working both sides.. so far surpass has got my ticket sitting in level 3 support with no answer.... which means this is REALLY big somehow.. or they dont have a clue or are not even looking into it. I have talked to matt and we have gone through everything and its not calling out to his server for the license.. MJ __________________

April 24th, 2007, 2:21 PM	#92 (permalink)
Patty Registered User Excelling Contributor Joined in Feb 2005 542 posts Gave thanks: 87 Thanked 24 times	So it does look like a problem at Surpass end. If it was on their side, Matt would have found it and fix it. He's very good and helpful. I just installed WHMCS very easily with no problems at all. License is good, email is good, all fine. Superb program! __________________ Patty Pass 57 \| Dime999 \| SH 110

April 24th, 2007, 2:37 PM	#94 (permalink)
benjamin Sur, pass the salt Excelling Contributor Joined in Sep 2005 Lives in kayla's dvd-rw tray Hosted on Pass44 811 posts Gave thanks: 46 Thanked 54 times	MJ - I have the same problem (license couldn't be verified). The WHMCS team hasn't gotten back to me on it yet but this might be a Surpass problem. Please let us know when you get an answer from support. __________________ Benjamin Server: Pass44

April 24th, 2007, 3:43 PM	#95 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	I was hoping this would have been an easy addition, 1, 2 3. Maybe once the first problems get sorted out it will be smooth sailing from there. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

April 24th, 2007, 3:57 PM	#96 (permalink)
benjamin Sur, pass the salt Excelling Contributor Joined in Sep 2005 Lives in kayla's dvd-rw tray Hosted on Pass44 811 posts Gave thanks: 46 Thanked 54 times	Like your new title ("Director of Community"). I am sure once you get this smoothed out so that servers can call out to WHMCS' licensing server and new reseller servers have IonCube installed by default, it really will be as easy as 1, 2, 3. If anyone can do it, the Surpass team can! __________________ Benjamin Server: Pass44

April 24th, 2007, 5:02 PM	#98 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in my computer Hosted on pass86'd 660 posts Gave thanks: 56 Thanked 14 times	forgot to mention that I did submit my entire log from whmcs support into my ticket here.. __________________

April 24th, 2007, 5:22 PM	#99 (permalink)
benjamin Sur, pass the salt Excelling Contributor Joined in Sep 2005 Lives in kayla's dvd-rw tray Hosted on Pass44 811 posts Gave thanks: 46 Thanked 54 times	I opened a ticket of my own and the clever Surpass admins did get the curl test script to work. I've also been in touch with Matt and have reopened my ticket over at WHMCS. I'll post any resolution here. __________________ Benjamin Server: Pass44

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