WHMCS sneak preview - Page 12

**panache** · April 24th, 2007, 5:42 PM

Quote:

Originally Posted by benjamin

I opened a ticket of my own

and the clever Surpass admins did get the curl test script to work. I've also been in touch with Matt and have reopened my ticket over at WHMCS. I'll post any resolution here.

What did they do??

thats the big question...

**twirp** · April 24th, 2007, 5:44 PM

Quote:

Originally Posted by Patty

Try creating an account just for tickets and forward it to | php -q /home/user/public_html/whmcs/pipe/pipe.php

Don't forget to configure Support Departments using that account. That should do it.

Okay...
It seems to be working. I can e-mail it and it created a support ticket, but when I reply (via e-mail) to a ticket (after one of the support ticket people respond and try to elaborate or something) it's not added into the database...

**benjamin** · April 24th, 2007, 5:45 PM

Quote:

Originally Posted by benjamin

I opened a ticket of my own and the clever Surpass admins did get the curl test script to work. I've also been in touch with Matt and have reopened my ticket over at WHMCS. I'll post any resolution here.

OK. Matt provided a solution, thanks to the clever work of Surpass admin Rahiman who figured out this was a time out issue. Simply add a time out of 20 at the end of the log in URL: login.php?overidetimeout=20 Works like a charm.

This is a connectivity issue that is hopefully temporary. If it isn't, Matt says he'll implement a permanent fix.

Benjamin

Patty · April 25th, 2007, 5:14 PM

Quote:

Originally Posted by twirp

Okay...
It seems to be working. I can e-mail it and it created a support ticket, but when I reply (via e-mail) to a ticket (after one of the support ticket people respond and try to elaborate or something) it's not added into the database...

That happened to me too and the issue was the emails were being received but somehow blocked by WHMCS. Check your Ticket Mail Import Log in Utilities. There you might find the reason why the email didn't make it and then you can correct whatever is wrong.

Patty · April 25th, 2007, 5:24 PM

A suggestion for Kayla: how about opening a section just for WHMCS? This way we can help each other with installation and configuration issues, since I bet there will be a lot of threads about WHMCS from now on. Mine is up and running and already customized with the new layout of my site.

**benjamin** · April 25th, 2007, 5:43 PM

I second Patty's suggestion. Now that this is a "standard" reseller feature, there should be a WHMCS section.

**panache** · April 25th, 2007, 5:59 PM

I third that motion!!

MJ

**Mike** · April 25th, 2007, 6:07 PM

i missed a few pages in this thread
but check out the title before the webgirl gets ++work
we'll call her spidergirl
and now im done for the day byebye!

mgk · April 25th, 2007, 6:40 PM

I'll forth that motion :-)

April 25th, 2007, 5:24 PM	#104 (permalink)
Patty Registered User Excelling Contributor Joined in Feb 2005 542 posts Gave thanks: 87 Thanked 24 times	A suggestion for Kayla: how about opening a section just for WHMCS? This way we can help each other with installation and configuration issues, since I bet there will be a lot of threads about WHMCS from now on. Mine is up and running and already customized with the new layout of my site. __________________ Patty Pass 57 \| Dime999 \| SH 110

April 25th, 2007, 5:43 PM	#105 (permalink)
benjamin Sur, pass the salt Excelling Contributor Joined in Sep 2005 Lives in kayla's dvd-rw tray Hosted on Pass44 811 posts Gave thanks: 46 Thanked 54 times	I second Patty's suggestion. Now that this is a "standard" reseller feature, there should be a WHMCS section. __________________ Benjamin Server: Pass44

April 25th, 2007, 5:59 PM	#106 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in my computer Hosted on pass86'd 660 posts Gave thanks: 56 Thanked 14 times	I third that motion!! MJ __________________

April 25th, 2007, 6:07 PM	#107 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,028 posts Gave thanks: 67 Thanked 128 times	i missed a few pages in this thread but check out the title before the webgirl gets ++work we'll call her spidergirl and now im done for the day byebye! __________________ Mike Surpass Special Operations

April 25th, 2007, 6:40 PM	#108 (permalink)
mgk Registered User Excelling Contributor Joined in Mar 2007 Lives in Wales Hosted on dime999 620 posts Gave thanks: 47 Thanked 46 times	I'll forth that motion :-) __________________ Markus

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search