email piping - Page 2

**Bigjohn** · July 19th, 2007, 11:25 AM

Quote:

Originally Posted by haggis

yep, that's what I've done
But all my test emails show in the Utilities > Ticket Mail Import Log as "Department not found"
Anybody else getting this?

Did you create your departments? I think they're case sensitive too.

haggis · July 19th, 2007, 11:31 AM

yep, support department is set up
at least one administrator is assigned to the support department.

there is some discussion about this on the WHMCS forum, but annoyingly no-one ever comes back and says what the solution was

**Bigjohn** · November 25th, 2007, 8:08 PM

Hmm.

I set up this pipe thing today. It's not working. I can send in an email, and I get the email at the support address, but not to the ticket system...

**panache** · November 25th, 2007, 9:21 PM

aahhh..

thats the problem..

the email piping is using a forwarder, not an actual email address... the forwarder goes into the actual "department" and then forwards off into lala land of the program..

the forwarder information is in the email part of the config > departments..

that piping info goes into the forwarder info in the creating a forwarder in cpanel.

MJ

**Bigjohn** · November 25th, 2007, 9:24 PM

Quote:

Originally Posted by panache

aahhh..

thats the problem..

the email piping is using a forwarder, not an actual email address... the forwarder goes into the actual "department" and then forwards off into lala land of the program..

the forwarder information is in the email part of the config > departments..

that piping info goes into the forwarder info in the creating a forwarder in cpanel.

MJ

Umm, what?

you can have an email address that exists and is also forwarded... at least I've done it before...

**panache** · November 25th, 2007, 9:51 PM

ok

in cpanel > mail > forwarders

your email address assuming it would be support..

in the piping info below

php -q /home/username/public_html/whmcs/pipe/pipe.php

now in whmcs..

you create the department, lets say support..

and the email address would be support

yourdomain.com

and hopefully it should be forwarded properly...

**Bigjohn** · November 26th, 2007, 7:57 AM

how do I test that it's properly set up?

July 19th, 2007, 11:31 AM	#11 (permalink)
haggis Registered User Seasoned Poster Joined in Dec 2004 Lives in Edinburgh, Scotland Hosted on pass21 92 posts Gave thanks: 2 Thanked 1 Time in 1 Post	yep, support department is set up at least one administrator is assigned to the support department. there is some discussion about this on the WHMCS forum, but annoyingly no-one ever comes back and says what the solution was __________________ Server: Pass21

November 25th, 2007, 8:08 PM	#12 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,332 posts Gave thanks: 23 Thanked 93 times	Hmm. I set up this pipe thing today. It's not working. I can send in an email, and I get the email at the support address, but not to the ticket system... __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

November 25th, 2007, 9:21 PM	#13 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in my computer Hosted on pass86'd 632 posts Gave thanks: 55 Thanked 10 times	aahhh.. thats the problem.. the email piping is using a forwarder, not an actual email address... the forwarder goes into the actual "department" and then forwards off into lala land of the program.. the forwarder information is in the email part of the config > departments.. that piping info goes into the forwarder info in the creating a forwarder in cpanel. MJ __________________ Server: pass86'd Site: Panache Web Ventures

November 25th, 2007, 9:51 PM	#15 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in my computer Hosted on pass86'd 632 posts Gave thanks: 55 Thanked 10 times	ok in cpanel > mail > forwarders your email address assuming it would be support.. in the piping info below php -q /home/username/public_html/whmcs/pipe/pipe.php now in whmcs.. you create the department, lets say support.. and the email address would be supportyourdomain.com and hopefully it should be forwarded properly... __________________ Server: pass86'd Site: Panache Web Ventures

November 26th, 2007, 7:57 AM	#16 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,332 posts Gave thanks: 23 Thanked 93 times	how do I test that it's properly set up? __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

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